BioHiveHelp & support
Most answers are below. If you're still stuck, send us a message and a real person will help.
Quick answers
How do I add products?
Go to Products and paste a product link (Amazon, LTK, ShopMy, Walmart, Target, any store). We fill in the photo, title and price for you. New here? Follow the steps in Getting started.
How much does BioHive cost?
3 months free with no card needed, then $5/month. Cancel anytime.
How do I cancel or update my card?
Open Billing and select Manage billing. You can update your card, download invoices or cancel there. Your store stays live until the end of the period you've paid for.
A product is missing its photo or title
Some stores (Amazon especially) occasionally block the first fetch. Open the product in Products and paste the link again, or add the photo and title yourself. If it keeps happening, send us the link below.
How do I change my store link or shop code?
Both are in Settings. We check if the new one is free as you type. Your old link stops working once you change it, so update your bio too.
How do I download or delete my data?
Go to Account. You can download everything as a file, or delete your account and store for good.
Something on a creator's page shouldn't be there
Use Report a page so it reaches the right team.